Casino Troubleshooting

In order to serve you better and gain a more comprehensive understanding of your question or need, please select one of the following options:

CREDIT CARDS

  • Rejection of gaming transactions by bank
  • Incomplete Credit Card information and Declines

DEPOSIT LIMITS

  • Casino Deposit Limits

Rejection of Gaming Transactions By Bank

The most common reason for credit card declines are the rejection of gaming transactions by the card-issuing bank, often due to insufficient funds.


What to do now?

The absolute BEST way to avoid payment problems with credit cards is to use an alternative payment method. Europaplay offers you close to a dozen such options! Depending on the method, you can open an account in minutes and enjoy deposit limits of anywhere from $2,500 to UNLIMITED! Alternative payment options include Moneybookers & Paysafecard.

Just a reminder, there’s a 15% Alternative Payment Method BONUS. Use the FAST, EASY, and GUARANTEED way to make a deposit.

In the event you wish to continue using a credit card, here is what you can do:

  • Retry depositing the same amount. In many cases your transaction will be approved on your second attempt.
  • Check that your credit card billing address is the same as the one you used when signing up for your casino account.
  • Lower your deposit amount. Some banks allow transactions up to predetermined amount only.
  • Try depositing with another card, preferably issued from a different bank.
  • If none of the above work, call your bank/credit card company and inform them that you are attempting to make an online transaction but you keep being declined. In many cases, banks remove the blocks after the customer specifically requests them to do so.

For additional assistance, contact our 24/7 customer support team.


Incomplete Credit Card Information and Declines


The table below explains some of the most common problems encountered with Credit Cards when attempting to make a deposit at Europaplay.



PROBLEM
SOLUTION
Incomplete CVV2 Information

The CVV2 (Card Verification Value 2) is the three-digit security code printed on the far right side of the signature strip on the back of your credit card. It serves as a security feature that validates your card's authenticity anytime you make a purchase by phone, mail, or the Internet. It is therefore essential that you include the CVV2 in order to ensure your deposit is approved.
My credit card has been declined

If your credit card deposit was declined, log on to Europaplay again, proceed to the Cashier section, click on the Deposit icon, and enter your deposit amount as usual  – INCLUDING THE CVV2. You should have no problem depositing funds.

Your CVV2 number is located on the back of your card:

Just a reminder, there’s a 15% Alternative Payment Method BONUS. Use the FAST, EASY, and GUARANTEED way to make a deposit.

If your question was not answered here, don’t hesitate to contact our 24/7 support team.

Casino Deposit Limits


The table below explains some of the most common problems encountered when players try to deposit an amount greater than their account balance.


PROBLEM
SOLUTION
In order to maintain the highest level of security and reliability, Europaplay has deposit limits on credit card deposits.
Use one of the alternative payment methods that are fast, easy, and instant. Click here for more information.
Using Mastercard
Try VISA instead. For various reasons, VISA-type cards are entitled to higher limits. Please visit the Cashier page for more information.
You exceeded your limit/deposit amount
The amount that was declined may have been beyond your current limit, but a slightly lower amount might be under this limit.

If your question was not answered here, don’t hesitate to contact our 24/7 support team.

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