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Europaplay Tech Support Issues

Here is a list of common technical issues we see most often asked by our members at Europaplay. 

Please note that these browser options are specific to Internet Explorer. You may use other browsers, however the options may vary.

If you do not see the answer to your issue here or need further assistance, please contact Support.

 

If you are experiencing problems with the download speed of the game:

Uninstall the client as follows:

1. Delete all temporary internet files from the Internet Explorer options (Tools->Internet options-> Delete Files button-> tick ‘Delete all offline content’ and press ‘OK’).

2. Disable the use of proxy servers (open Internet Explorer -> Tools ->Internet Options -> Connections -> LAN Settings -> untick ‘Use proxy server for your LAN’)

3. Restart your computer.

4. Download the casino software again from the following direct download link and reinstall using this link: http://banner.Europaplay.com/cgi-bin/SetupCasino.exe.

 

If the 3D Secure window is missing when you are trying to authenticate a payment:

Because the software uses Internet Explorer's ActiveX components to display the cashier, you can fix the issue by:

1. Opening Internet Explorer and going to Tools -> Internet Options.

2. Choose the Security tab and then click on ‘Internet’ followed by ‘Custom Level’.

3. From the ‘Custom level’ button, the Security Settings will open up. From there please reset the custom settings to Medium by choosing ‘Medium’ from the ‘Reset to:’ menu and clicking the ‘Reset’ button.

4. Click ‘Yes’ on the warning message.

5. Click ‘OK’.

6. Restart Internet Explorer and log back in to the casino lobby to try again.

 

If script debugging is enabled, you can disable script debugging by doing the following:

1. Open Internet Explorer and go to Tools-> Internet Options,

2. Select the ‘Advanced’ tab.

3. Got to the section labeled ‘Browsing’ and tick both ‘Disable Script Debugging (Internet Explorer)’ and ‘Disable Script Debugging (Other)’.

4. Click ‘OK’.          

5. Restart Internet Explorer and reopen the casino and try again.

 

If you see a Script Error in the cashier:

As the cashier works with Internet Explorer, please do the following:

1. Open Internet Explorer.

2. Click on Tools -> Internet Options.

3. Set all of the Security settings to ‘Low Risk’.

4.Save your settings and restart your computer.

 

If you are experiencing any issues with the new games:

1. Update Adobe Flash player by using this link: http://get.adobe.com/flashplayer/

2. Update JAVA by using this link: http://www.java.com/en/download/chrome.jsp?locale=en

3. Restart browser.

4. Uninstall the casino software by doing the following:

5.      Delete all temporary internet files from the Internet Explorer options (Tools->Internet options-> Delete Files button->Tick ‘Delete all offline content’ and press ‘OK’).

6.      Disable the use of proxy servers (open Internet Explorer -> Tools ->Internet Options -> Connections -> LAN Settings -> untick ‘Use proxy server for your LAN’).

7.  Restart your computer.

8. Download the casino software again from the direct download link and reinstall using this link: http://banner.Europaplay.com/cgi-bin/SetupCasino.exe

 

If you are experiencing problems loading or downloading the games:

Uninstall the casino software as follows:

1. Delete all temporary internet files from the Internet Explorer options (Tools->Internet options-> ‘Delete Files’ button->Tick ‘Delete all offline content’ and press ‘OK’).

2. Disable the use of proxy servers (open Internet Explorer -> Tools ->Internet Options -> Connections -> LAN Settings -> untick ‘Use proxy server for your LAN’).

3. Restart your computer.

4. Download the casino software again from the direct download link and reinstall using this link: http://banner.Europaplay.com/cgi-bin/SetupCasino.exe.

If you still cannot download the game data, your internet service provider might be using some kind of cache for downloaded files. As such, we advise you to please contact your internet service provider and ask them to delete the temporary cache.

 

If you receive a message "impossible to connect to the main server for the download":

Because certain ports may be blocked by either your local firewall or internet service provider, please do the following:

1. Add the casino.exe file to the firewall software’s whitelist. Because there are many firewall software providers there are is no universal guide available for editing the configuration and you should therefore consult the documentation of your software on how to execute this.

2. In case the connection still cannot be established, contact your internet service provider to troubleshoot this further.

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Dear Visitors,

Europaplay does not accept players from your region.

Please contact our customer service team at support [at] europaplay [dot] com for more information.

Best regards,

Europaplay